Terms and Conditions

Customer Satisfaction
At Marine Sanitation Pty Ltd customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

Please follow these three easy steps to return your item for return or exchange.

  1. Call 03 5979 4255 and speak with one of our friendly Customer Service professionals to receive a Return Merchandise Authorization (RMA) number.
  2. Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the top half of your RMA form in the box. Send it back to us, postage paid, using the shipping label on the bottom half of the RMA form.
    Please allow a minimum of 21 days for us to receive and process your return.
    We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).

Our Guarantee
All items purchased from Marine Sanitation Pty Ltd are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don't like it or it's not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep anything from the Marine Sanitation Pty Ltd with which you are not completely satisfied.

At Marine Sanitation Pty Ltd, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Marine Sanitation Pty Ltd, is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy
At Marine Sanitation Pty Ltd, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us
If your question or comment is relative to your Marine Sanitation Pty Ltd order, call 03 5979 4255 and speak with one of our friendly Customer Service professionals or email us at admin@marinesanitation.com.au  

How to Order
Ordering online from the Marine Sanitation Pty Ltd is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders
We are currently delivering orders within the Australia only. Most items featured in the Marine Sanitation Pty Ltd Web site may be purchased from our warehouse at Hasting, Victoria, Australia. You can also contact our Customer Service department if you would like to order directly. The Customer Service department is open Monday – Friday from 9:00am – 4:30pm Pacific Time. They can be reached by telephone at 03 5979 4255 or by email at admin@marinesanitation.com.au

Pricing, Payment & Sales Tax
All prices are in Australian Dollars (AU) and are subject to change without notice. We currently accept VISA and MASTERCARD credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. GST tax is applicable on all orders.

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Online Orders:
At Marine Sanitation Pty Ltd, most orders ship out from our warehouse using Australia Post Regular Parcel within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery.

Terms Of Use
This Web site is operated by Marine Sanitation Pty Ltd. All inquiries may be directed to:
Marine Sanitation Pty Ltd
P.O. Box 118
Hastings, Victoria, 3915

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Marine Sanitation Pty Ltd Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Marine Sanitation Pty Ltd Web site.

These Terms and Conditions May Change
Marine Sanitation Pty Ltd reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Marine Sanitation Pty Ltd Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site
The Marine Sanitation Pty Ltd Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Marine Sanitation Pty Ltd goods and services and/or to otherwise transact business with or contact Marine Sanitation Pty Ltd, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer

Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Marine Sanitation Pty Ltd and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Marine Sanitation Pty Ltd, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Marine Sanitation Pty Ltd. The entire Content of the Marine Sanitation Pty Ltd Web site is copyrighted as a collective work under Australian and other applicable copyright laws, Marine Sanitation Pty Ltd owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of Marine Sanitation Pty Ltd Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Marine Sanitation Pty Ltd. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Marine Sanitation Pty Ltd reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission Marine Sanitation Pty Ltd.

We welcome your comments regarding the Marine Sanitation Pty Ltd Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Marine Sanitation Pty Ltd shall be and remain the exclusive property of Marine Sanitation Pty Ltd. Your submission of any such Comments shall constitute an assignment to Marine Sanitation Pty Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Marine Sanitation Pty Ltd will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Marine Sanitation Pty Ltd shall not be liable for any damages of any kind related to your use of this site.

You agree to defend, indemnify and hold Marine Sanitation Pty Ltd harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this Marine Sanitation Pty Ltd Web site in violation of these Terms of Use.